Your rent:
Your rent and service charges are due in advance in accordance with your tenancy agreement. Most rents are charged weekly, there are a few that are charged monthly, but if you are unsure you should refer to your tenancy agreement.
We want to make paying your rent as easy as possible for you. There are several payment methods you can choose from for your convenience:
Direct Debit – Direct Debit is the simplest and most common payment method, and PHA Homes will amend this in accordance with any rent changes to save you the hassle. Please click on the link to download a Direct Debit Form. We offer payment dates of 1st or 15th of each month. Please complete the form and return it to our offices, clearly stating which date you prefer on the form, and ensure this is signed and dated accordingly. If you wish to pay on any other date in the month, please select an alternative payment method.
Standing Order – If you wish to pay on another date in the month to 1st or 15th, or pay using a different payment frequency, please contact us for a Standing Order Form. Alternatively, you can set this up directly with your bank using our bank details under ‘Bank Transfer’.
WorldPay – If you wish to pay by debit card, please contact the office on 01730 263589 to make payment over the telephone. Please note, PHA Homes cannot accept credit card payments.
Bank Transfer – You can make a manual payment at your chosen payment frequency by making a bank transfer using the associations bank details, which are:
PHA HOMES
Sort Code: 60 16 26
Account number: 05429692
ALLPAY – You can also make a manual payment using your Allpay payment card. Please click on the link and follow the instructions. You can also pay at any PayPoint outlet or using your mobile phone. If you do not have an Allpay card, or need a replacement card, please contact us on 01730 263589 to order one.
By cash or cheque at our offices – If you wish to pay via cash please pop into our office to make payment, or post your payment through the letterbox in a clearly labelled envelope with your name, address and amount stated. If you wish to pay via cheque, please make cheques payable to PHA Homes Ltd.
Financial struggle: If you are having difficulty paying your rent, please give us a call on 01730 263589 to discuss your issues, and we may be able to agree an affordable payment arrangement to clear the arrears over an agreed period of time, to help you through the difficult period. We can also offer help and advice.
If you are struggling with paying your rent, you could also seek advice from:
- Citizen Advice Bureau who can be contacted on 01730 264887 or
- National Debtline on 0808 8084000 or nationaldebtline.co.uk
