PHA Homes is an independent, charitable housing association providing high quality homes and management services in East Hampshire.
We are one of approximately 2,000 housing associations that work in the UK. We provide affordable homes for people to rent or buy. Our residents come to us through the local authority register.
PHA Homes is a charitable housing association and we are governed by a Board whose members serve on a non-paid basis. We receive some government funding towards social housing and are regulated by the Homes and Communities Agency. We are also a member of the National Housing Federation.
We are proud of the work we do; providing good quality homes and services that will help our residents and customers achieve their goals and ambitions.
PHA Homes would like to share with you our latest position in regards the changing impact of COVID-19 (Coronavirus) on our service to our tenants and residents.
As the Government’s guidance has now changed and all workers are being encouraged to work from home again if possible we have had to review our office being open to the general public.
Unfortunately, we have had to make the difficult decision to close our office to the general public as of 6th October 2020. This is so that we can follow the Government guidance and ensure our staff are as protected as possible during the pandemic. We will continue to review the Government guidance and will aim to re-open our office as soon as as it is safe to do so and when the Government guidance states that we can do.
Anyone wishing to pay their rent by cash can still do so at the office as a member of the team will be regularly visiting the office to deal with post but please make sure any money is placed in a sealed envelope with the name and address of the person who’s rent it is paying, written clearly on the envelope. We would continue to encourage our tenants and residents wherever possible, to use alternative methods of paying rent including paying by debit card, using Pay Point outlets, standing order or direct debit. If you need any help or advise in setting any of these payment options up then please contact our Housing team.
Our staff members will continue to be available to our tenants & residents during normal working hours, on the telephone or via email.
We will continue to ask tenants & residents who are contacting us to request a repair, to inform us if they believe they have, or anybody in the household have, any symptoms of Coronavirus so that we can inform any of our contractors or staff who may need to attend your property, to ensure we are giving them all relevant information and keep you and them as safe as possible.
We are continuing to offer a normal responsive repairs service at this time covering all 3 categories of repairs (Emergency, Urgent & Routine)
We are mindful of the ever changing circumstances regarding Coronavirus and will keep tenants & residents updated through our website whenever possible. If you have any concerns or wish to speak to a member of staff, then please contact us on 01730 263589.
The measures we have taken are to ensure that we continue to offer you the best possible service.
Information from our gas servicing engineers Robert Heath Heating (RHH)
Coronavirus (COVID-19): Your Questions Answered
COVID-19 is a huge challenge for everyone. Our Contact Centre and engineers are working hard to ensure we meet the needs of PHA Homes customers. We are pretty much operating to business as usual with some minor exceptions.
Regional lock downs are being managed on a case by case basis, as yet we have not seen the need to revert to emergency jobs only in any of the current regional restrictions, however it does need to be documented that this may not always be the case. An annual service visit will always be treated as a priority attendance and visits will only be impacted by any resident driven isolation periods.
With the recent implementation of Track and Trace it has also raised another risk factor for us, we have had instances and predict that these will continue over the winter months where engineers are having to go into isolation as a result of being contacted via NHS tack and trace. Due to the short notice given this is likely to impact our day to day delivery. Any work assigned to that engineer for the 14 day absence period will be rescheduled to alternative resources but we are likely to be impacted in the short term. We will always prioritise emergency attendances and ensure we advise clients immediately if there is a loss of resource that may impact our attendance.
Q what if I have an emergency?
We will attend if you have an emergency.
Let us know if you are self-isolating or if anyone in your household could be at risk so we can take the correct precautions to protect you and our engineer.
If you smell gas, have a CO Alarm activation or have concerns about the safety of your appliances, you should call the gas emergency service provider on 0800 111 999. Switch off appliances until the gas emergency supplier has attended and advised that the appliances are safe to use. Please also contact RHH to inform them of the current situation.
Q I have a Gas Safety inspection booked will this still go ahead?
There is a legal duty to repair and maintain gas pipework, flues and appliances in a safe condition, to ensure an annual gas safety check on each appliance and flue. We’ve been advised by the government, Gas Safe and the Health and Safety Executive, that gas safety inspections remain essential work and we are obliged to continue undertaking this work.
Q How are you keeping customers safe whilst in their home
When you book an appointment, we will ask you a few questions
- Do you or anyone at the property have a high temperature or a new continuous cough?
- Is there anyone in your home over the age of 70?
- Do you or anyone in your home have a long-term medical condition?
- Is there anyone in your home who has a weakened immune system?
If you answer ‘Yes’ to any of the questions, once we have established the need for an engineer to visit, we will take all necessary precautions and discuss these with you. On the day of your visit the engineer will also ask you the same questions in case anything has changed since your appointment was made.
Our engineers will:
- Keep a minimum of 2m apart from all people in your household
- Washing hands before, during & after the visit
- Wipe down all surfaces touched
Customer Service Team
Robert Heath Heating
At PHA Homes, we are delighted to announce the support of Amanda Lamb for the work we do.
Amanda was born locally in Portsmouth and was brought up in Havant, Hampshire. She worked as an estate agent in Havant and part-time as a barmaid for five years before becoming the nationally renowned Scottish Widows model.
She is currently a television presenter, well known for her interest in property and in creating new homes.
In 2001, Amanda became the main presenter of the Channel 4 property programme ‘A Place in the Sun’. In March 2012, she began presenting ‘You Deserve This House’, a Channel 4 programme in which the homes of ‘community heroes’ were secretly refurbished. She currently presents a prime-time property show on More4 called ‘Selling Houses with Amanda Lamb’.
Amanda also hosts ‘My Flat-Pack Home’ where she looks at unusual prefabricated properties. Amanda believes that the increased need for space, due to the slow housing market and the baby boom, will see more and more people turning to flat-pack solutions to get more living space. This is something that PHA Homes is also keen to explore going forward.
The shortage of affordable homes in our region is not a new problem and is becoming more acute. We operate in a high value area with a huge demand for housing across all walks of life. Amanda recognises the need to continue to build new homes for local people and supports the work of a small, local housing association, working with local people and local businesses to address the acute housing shortage for those most in need of our help.
A message from Amanda:
‘Born and raised locally, I am delighted to offer my support to PHA Homes. I understand the pressing issues of providing homes in a high value, high demand area and applaud the work that PHA Homes is doing to help address the acute housing shortage in this area and its commitment to providing an excellent service to existing tenants.