Our repair responsibilities 

  • The Association must keep the structure and outside of your home in good repair including:-Drains, gutters and external pipes
  • The roof
  • Outside walls, outside doors, windowsills, window catches, sash cords and window frames including necessary external painting and decorating
  • Internal walls, floors and ceilings, doors and door frames, door hinges, and skirting boards of communal areas but not including internal painting and decoration of your home
  • Chimneys, chimney stacks and flues but not including sweeping
  • Pathways, steps or other means of access
  • Plasterwork
  • Boundary walls and fences
  • Basins, sinks, baths, toilets, flushing systems and waste pipes
  • Electric wiring including sockets and switches, gas pipes and water pipes
  • Water heaters, fireplaces, fitted fires and central heating installations

 Your repair responsibilities 

  • Replacing lost keys, changing locks when keys are lost and adding security fittings to windows and doors
  • Replacing fuses, light bulbs, fluorescent tubes and starters
  • General household tasks such as oiling hinges, tightening screws, adjusting doors for new carpets
  • Keeping your home free of pests
  • Maintaining any fittings or appliances you have fitted yourself such as washing machines and showers
  • Replacing broken or cracked glass , although we will make your home safe following a ‘break-in’ if you have reported it and obtained a Police Incident Number
  • Clearing blockages in waste pipes or toilets
  • Filling cracks in plaster unless large (over 3mm wide)
  • Draught proofing (external doors only)
  • You are also responsible for any repairs caused by neglect, carelessness or misuse by you, your family or visitors to your home.

This is not an exhaustive list. If in doubt please contact the office on 01730 263589 for advice

Annual Gas Servicing

This is a legal requirement, carried out for your safety. PHA Homes has contracted Robert Heath Heating to carry out the annual servicing of the gas boilers in properties. You must make every effort to co-operate with the contractor to allow access for the work – which will take less than an hour. This will ensure the safe operation and efficient function of your boiler they can be contacted on 03330 141 000 or via email at


If you have an Out of Hours Emergency, please contact Lifetime Construction who provide our out of hours emergency maintenance service.

The contact number for all out of hours calls is 02392 812308

Please note that if the call out is found not to be an emergency you will be recharged for the cost of the call out.