Residents’ area

Tenant Satisfaction Measures 2023

The new regulatory requirements for housing associations mean that we now carry out a standard satisfaction survey for our residents on a regular basis.   This is done by all housing associations so that you can compare our service to you – and your experience of it – to other landlords and hold us accountable for any areas where we are not doing well.

We carried out a full survey of our residents in the early part of 2023, using the government methodology.    We were really grateful to everyone for the time they gave us in completing these surveys as it really gives us a good idea of what you love about our service and where you want to see us do better.

The full results can be found on the link below.   Overall, you were very happy with the service that you receive from us and we performed at a higher level that other landlords in all areas.  However, you were much less happy with our management of complaints and repairs – so these are our priority areas in 2024.   We aim to improve the speed with which we deal with complaints and repairs and to radically impove our communication when you are involved in one of these processes.   Let us know how we are doing!

We will be carrying out this survey again within the next two years to make sure we are making progress and will keep you up to date on our progress.

Tenant Satisfaction Survey Results 2023

Four Million Homes Campaign

The Four Million Homes campaign was set up on the back of the Better Social Housing Review and the various stories around safety in the home and listening and hearing resident voices.  It aims to encourage and empower residents through knowing their rights and knowing how to challenge landlords.

Take a look at the link below for more information and guidance for Tenants, Shared Owners and Leaseholders on issues including repairs and maintenance, anti-social behaviour, dealing with your landlord, and much more.

Four Million Homes – Knowledge and action for change in social housing

PHA Homes are aware of the Cost-of-Living Crisis 2022.  Click the below  link for the initiatives to help households.

Help With Bills update sept 2022

In this section you will find lots of information on how to pay your rent, details about your neighbourhood, looking after your home and your responsibilities.

There is also lots of useful information on who to contact if you need advice on managing your money, getting the benefits you’re entitled to and how you can get involved in shaping our business to make sure we continue to meet your needs.

Our mission is to provide good quality affordable homes and excellent services. We want to work together with our tenants and our partners to make sure we continue to provide a high quality of service to you.

Here you will find a range of information and advice about living in a PHA Homes home. If you have a more specific query which is not answered by any of this information please call our office on 01730 263589

FIA Safety Alert – tumble driers

Personal Light Electric Vehicle – How to keep your Home Safe – when charging your e-bike or e-scooter.

Fire Kills – PLEV – 6 x Social Media Assets

Fire Kills – PLEV – A6 two sided flyer

Fire Kills – PLEV – Poster


“Thank you for enabling me to move on from shared ownership to owning my own home and all the Association’s help in the past”

Mrs A

“Compliments to the tree surgeon on their tidy work”

Mrs Y