Tenant Satisfaction Measures 2023
2023/24 Fuel Fund Allowance
PHA Homes is working with HACT to provide support to our residents who are struggling with their energy bills. Through the 23/24 Fuel Fund, we can offer up to six £49 vouchers to households with a pre-payment meter to support with their energy costs until the end of October 2024.
Referrals for support will be sent by PHA Homes and processed by HACT within 5 working days.
Once the referral has been processed, PHA Homes will send the vouchers to residents via email (or print and post them out if the resident does not have access to email) for the resident to redeem at a PayPoint store within 30 days.
Support is only available for social housing residents living in England, Scotland and Wales, and referrals must be sent by a social landlord registered with the scheme.
Please note, residents who are supplied by British Gas are not eligible to receive support through this scheme.’
Four Million Homes Campaign
The Four Million Homes campaign was set up on the back of the Better Social Housing Review and the various stories around safety in the home and listening and hearing resident voices. It aims to encourage and empower residents through knowing their rights and knowing how to challenge landlords.
Take a look at the link below for more information and guidance for Tenants, Shared Owners and Leaseholders on issues including repairs and maintenance, anti-social behaviour, dealing with your landlord, and much more.
PHA Homes are aware of the Cost-of-Living Crisis 2022. Click the below link for the initiatives to help households.
In this section you will find lots of information on how to pay your rent, details about your neighbourhood, looking after your home and your responsibilities.
There is also lots of useful information on who to contact if you need advice on managing your money, getting the benefits you’re entitled to and how you can get involved in shaping our business to make sure we continue to meet your needs.
Our mission is to provide good quality affordable homes and excellent services. We want to work together with our tenants and our partners to make sure we continue to provide a high quality of service to you.
Here you will find a range of information and advice about living in a PHA Homes home. If you have a more specific query which is not answered by any of this information please call our office on 01730 263589