Our Tenant Satisfaction Results 2025

We were delighted to hear that you like our services with 93% of customers (based on an 85% response rate) feeling satisfied. You also think that we are improving in the areas that you most cared about last year - dealing with repairs more quickly, better communication and responding well when you have a complaint or an ASB issue. Our
Published on
19th September 2025
Read time
1 min
Written by
Linda Wallace
Linda
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We were delighted to hear that you like our services with 93% of customers (based on an 85% response rate) feeling satisfied. You also think that we are improving in the areas that you most cared about last year - dealing with repairs more quickly, better communication and responding well when you have a complaint or an ASB issue.

Our results are sector leading - showing that even as a small housing provider, we can give really good service to our residents and our wider community.

You can see our detailed results here Our TSMs