Resident information

Tenancy Matters

Tenancy Matters

Safety Matters

Featured image for Unacceptable Behaviour Policy

Unacceptable Behaviour Policy

Last updated on: 19th June 2025
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1 min read time
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Tenancy Matters
Safety Matters
We have great relationships with most of our residents, suppliers, contractors and partners and we really value these.   We also recognise that everyone can sometimes...

Home contents insurance

Last updated on: 19th June 2025
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2 mins read time
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Tenancy Matters
Home Contents Insurance Why do I need it? If you are a tenant who rents, it is unlikely your landlord will cover your contents as...
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How to find or move home

Last updated on: 19th June 2025
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3 mins read time
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Tenancy Matters
Hampshire Home Choice As a social landlord, we don't hold our own waiting list but work with local councils to make sure that any available...

Emergency housing

Last updated on: 19th June 2025
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1 min read time
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Tenancy Matters
If you need emergency accommodation or find yourself in a situation where you are homeless immediately, dependant on your location you should call:...

Satellite dishes, caravans & trailers

Last updated on: 19th June 2025
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1 min read time
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Tenancy Matters
We do not allow the installation of satellite dishes on the external walls of flats. We can insist that they are removed at your own expense....

Use of Loft Space

Last updated on: 19th June 2025
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1 min read time
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Tenancy Matters
Some of our properties and blocks have loft spaces.   These are not usually available for residents to use and you may be in breach of...
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The Right to Manage – Leaseholders

Last updated on: 19th June 2025
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2 mins read time
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Tenancy Matters
If you’re a leaseholder, the Commonhold and Leasehold Reform Act 2002 gives you the right to take over the management of your property. This is...

Rent arrears

Last updated on: 19th June 2025
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2 mins read time
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Money Matters
Tenancy Matters
If your circumstances change and you find yourself in financial difficulty at any point during your tenancy with PHA Homes, you should contact the Housing Team immediately on 01730 263589.
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Anti-Social Behaviour

Last updated on: 19th June 2025
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2 mins read time
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Tenancy Matters
We know that anti-social behaviour can really affect the enjoyment that people get from their homes and can sometimes mean that people feel unsafe.   There...