One of our goals is to be helpful to our residents and to people in the wider community. We know that we are very lucky to be a charitable organisation with a pretty stable income and some assets to rely on - most charities don't have that luxury. We also know that we are very lucky to have a good relationship with our residents - and some trust to build on. We want to make the most of these advantages.

Help is personal. What feels like help for me may feel like interference for you. We believe that we can only be helpful if we become great listeners - hearing people's stories; asking good questions and really trying to understand what is important in this moment. Our help will only be as good as our ability to listen.

I had the pleasure of meeting with some residents this week - helping them to sign on to our resident portal where they can see their rent statement, order repairs, update their details or send us a message. It was lovely to hear that people felt that we give good service and that they can trust us to be on their side when things are difficult. But we know we will sometimes make mistakes - be in too much of a hurry or too caught up in our own work. If you ever feel that we are not listening to you - or not hearing what is important to you - or that we are not trying to help, please let us know. We always want to build trust with our tenants and leaseholders and if we are falling short, we will put it right.

We look forward to hearing your stories, celebrating with you and being alongside when things are rough. You can let us know what helps.