I am the one who has responsibility for our operational services. My primary role is to look after the front line team, providing support and guidance to ensure that they provide the best possible customer care to our residents.

I work closely with the front line team to deliver a quality housing and responsive repairs service to our customers. My role also links in with the Leadership team to review performance, budget management and overall operational efficiency. I am also responsible for driving meaningful engagement with our residents, keeping them informed to help shape and influence the services we provide.

It is great to be working with a small, community based team where people really know their residents and the homes that they manage.

I've seen some really good examples of staff taking the time to find solutions that help residents in their life - whether that is temporarily rehousing a pet or arranging for a kitchen to be fitted that meets a customer's specific needs.