Financial support

Financial support

Financial support
PHA Homes is an independent body and a charity that is dependent primarily on the income from rents to provide the best housing and related services possible, while remaining financially viable. The Association believes that PHA has a responsibility to support tenants who find themselves in dire circumstances beyond their control.

Financial assessments
PHA Homes act as responsible landlords and registered providers of social housing and ensure that our properties are affordable for our future tenants but carrying out Financial Assessments before offering the property.

We can also carry out Financial Assessments to ascertain affordability for existing tenants in respect of payment arrangements. We can use income and expenditure details to calculate whether our tenants have a surplus or a deficit.

Depending on the surplus any outstanding monies could be cleared in full or an appropriate payment arrangement can be set up. If there is a deficit then the Association will signpost you to financial advice. If you find yourself struggling financially you should seek your own independent advice from either;
• Citizen Advice Bureau who can be contacted on 01730 264887 or
• National Debtline on 0808 8084000 or

Tenant Hardship Fund
The Association has a Hardship Fund which is an annual sum determined when preparing the annual budgets and is subject to affordability. The Hardship Fund is in place to help people and families who may be experiencing unexpected and unplanned financial difficulties.

Once the fund has been fully committed then no more applications will be considered until the following financial year. The Association does not keep a ‘waiting list’ of those wishing to apply. As such an application would have to be made at the beginning of the following year.

The hardship fund payment does not include any reduction in rent or service charges but is ‘a one off’ financial assistance payment. Each application for assistance will be considered on an equal basis and will be means tested. For this reason, we are required to ask for confidential information about the finances of all those making an application to the Fund. This information will be treated as highly confidential.

Bursary Scheme
PHA Homes also runs a bursary scheme for people aged 18-35 which provides grants of up to £350.00 to help with education, training or employment plans. This can be used by PHA tenants, or their children living at home and could include the following;
• Travel costs for work experience
• Course or training fees
• Clothes for an interview
• Childcare costs to help single parents complete short term education courses
• Course materials
Anybody interested in the scheme must submit and application form.

Useful contacts
• Citizen Advice Bureau – 01730 264887 /
• National Debtline – 0808 808 4000 /
• Universal Credit – Personal Budgeting Support request via your work coach

Alternatively, for more information and financial support you can contact the Housing Team on 01730 263589.

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