Complaints & compliments

Complaints & compliments

Here at PHA Homes we strive to provide an excellent service but we know that even with the best intentions, things can sometimes go wrong.   We want to hear from you when this happens so we can fix things quickly and learn to improve for the future.

For further information about how to make a complaint and our policy, please click here Complaints Policy 2023

PHA Homes takes all complaints seriously and our aim is to learn from any complaint received.  All landlords must carry out an annual assessment against the Housing Ombudsman Complaint Handling Code.  This is to ensure that complaint handling remains in line with its requirements and that the results are published on PHA Homes website.

The Code acts as a guide for residents, setting out what they can and should expect from their landlord when they complain.

The requirements in the Code also provide residents with information about how to make a complaint and how to progress it through the landlord’s internal complaints procedure.  Our self assessment can be found here  Code-Self-Assessment-form-published-March-2022-

Obviously, we also love it when we hear that things have gone particularly well – so if you have had great service, please do send compliments to us at

“Compliments to the tree surgeon on their tidy work”

Mrs Y

“The contractors did a great job, thanks!”

Mr P