Rent arrears

Your contract with us - set out in your tenancy agreement - usually requires you to pay your rent and service charges in advance. You may be getting some help with your rent through Universal Credit or Housing Benefit - but the rules in terms of payments are the same

If you fall behind with your rent payments for any reason, it is really important that you talk to us straight away. People experience this problem for all sorts of reasons - ill health, losing a job, relationship breakdown being common ones. Whtaever the problem, we can often help and will always work with you without any judgement .

Using our experience, we can make sure that you are receiving all the government support that you are entitled to as well as looking for other sources of financial help for household bills and signposting other agencies who might help with life's challenges.

We can usually enter into a payment arrangement so that you can clear your arrears in a way that is affordable whilst making steady progress on reducing the debt.

Please do speak to us at the earliest opportunity - as this makes the biggest difference to how quickly we can get things back on track

Call us on 01730 263 589.