Our staff and our contractors will always be polite and courteous when communicating with you. We will respond to letters and emails within 5 working...

Stay fire safe in your home

Checking your gas appliances If you are a PHA resident and have gas supplied to your home, we will arrange for our contractors to visit...

Here at PHA Homes we always strive to give great service, but we know that even with the best intentions, things can sometimes go wrong. ...

We know that money is often a worry. The cost of living for essentials like food, clothes and heat seems to keep on rising, and...

If your circumstances change and you find yourself in financial difficulty at any point during your tenancy with PHA Homes, you should contact the Housing Team immediately on 01730 263589.

We know that everyone struggles sometimes - with finances, with practicalities or with things like health and family issues. At PHA, we set aside a...

Our mission is to help our community to be a great place to live, learn, work and grow - with a shared sense of belonging....

Information about organisations who may be able to help if you are experiencing financial issues

We are seeing many more people transferring to Universal Credit (UC) which brings together six benefits - Child Tax Credits, Housing Benefit, Income Support, Income-based...

The benefit cap is a limit on the total amount of benefit you can get and is applicable to most people.  It affects most benefits...

You may receive less in Housing Benefit or the Housing Costs Element in a UC claim if you are deemed to have one or more...

We know that a lot of our residents have some mobility issues or another disability – such as sight or hearing loss – that might...

At PHA, we know that doing repairs quickly and effectively is often the most important thing you look to us for. As a small, local...

If you’re a leaseholder, the Commonhold and Leasehold Reform Act 2002 gives you the right to take over the management of your property. This is...

Some of our properties and blocks have loft spaces.   These are not usually available for residents to use and you may be in breach of...

We do not allow the installation of satellite dishes on the external walls of flats. We can insist that they are removed at your own expense....

We know that anti-social behaviour can really affect the enjoyment that people get from their homes and can sometimes mean that people feel unsafe.   There...

We have great relationships with most of our residents, suppliers, contractors and partners and we really value these.   We also recognise that everyone can sometimes...

Our Approach Part of our vision is that our services are friendly, helpful and effective - and respond to what each resident needs. To do...

If you need emergency accommodation or find yourself in a situation where you are homeless immediately, dependant on your location you should call:...

Hampshire Home Choice As a social landlord, we don't hold our own waiting list but work with local councils to make sure that any available...

Home Contents Insurance Why do I need it? If you are a tenant who rents, it is unlikely your landlord will cover your contents as...