Our Communication Service Standards

Our staff and our contractors will always be polite and courteous when communicating with you.

We will respond to letters and emails within 5 working days

We will answer all telephone calls promptly

We will use text messages where these help to improve or speed up our service for you.

We can make arrangements or offer translation of materials to improve communication if you have a language that you prefer or if you need any special help because of a hearing or speech difficulty. Just let us know what helps!

If we fail to meet these standards, please let us know so we can investigate and put things right for you